Developing A Successful Training Strategy

Developing a successful training strategy involves working through all training program elements including program logistics, delivery methods, set-up and scheduling responsibilities, preparation of curriculum and training materials, timing, resource allocation, objectives and performance metrics to as well as other key components. Everything should be aligned toward the organization’s core objectives with participation from stakeholders across all departments that will be affected from the implementation.

BlueSky can assist your organization in developing a comprehensive training strategy that covers all these key areas as well as assist with change management which is critical to successfully increasing overall system adoption and utilization. By successfully managing the changes that are brought on by the new technology, end users will have understanding as it relates to “Why are we doing this?” and “What’s in it for me?”

Assigning a Training Program Leader

Prior to approaching your upcoming training initiative, we recommend designating your Training Program Leader that will be responsible for gathering all the essential information that is required to assemble the training strategy including facilitating all key discussions that will be necessary.

What Should the Training Strategy Include?

As each hospital environment is unique, training strategies are unique considering they are developed around the constraints of your facility, your organizational culture, personalities of leaders within each department, barriers and challenges for change, etc.

Effective Training Strategies Should Address:

• Training environments to be utilized?
• Delivery methods for training?  (Classroom instructor led training, one-one training, computer based training components, etc.)

• Hours budgeted for training?
• Timeline between the first training sessions and the Go Live?
• Will a readiness and skills assessment be required to assess computer skills of the end users?

• Tools used to facilitate and schedule training sessions?
• Reporting expectations on training attendance and completion timelines?
• What happens if someone is not able to attend training sessions?
• Will instructors have the ability to take over the terminals?
• When will the classroom materials be printed and assigned resources for these tasks?

• What special training approaches will be offered to physicians, nurses and their office staff?

• After training period, what access will be provided to end users that are interested in reviewing the training material again?

• Will training domain be refreshed with updates as the system is being built?
• Competency exams to be delivered at the end of training sessions?
• What happens if someone does not pass the competency exam?

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